FAQ

When will my order ship?

Please allow up to 14 business days for processing before your order is shipped. During holiday seasons, processing times may be longer.

Do you accept returns?

Yes, within 7 days of receiving your order, as long as the item is unworn, unwashed, and in original condition. Returns are for store credit only.

How long does it take to process a return?

Once your return reaches our P.O. Box, please allow 5–10 business days for processing. You’ll receive an email confirmation with your store credit e-gift card.

What if my package is lost or delayed?

Once your order has shipped, we are not responsible for lost, stolen, or delayed packages. Please contact the shipping carrier for assistance.

What if I entered the wrong shipping address?

It’s the buyer’s responsibility to ensure the shipping address is correct. Contact us via email: Contact@theloungehouse.com immediately if you need to change it before your order ships.

Do you ship internationally?

Currently, we only ship within the United States.

What payment methods do you accept?

We accept all major credit cards, debit cards, and Shop Pay.