Shipping policy

Processing Time: Please allow up to 14 business days for your order to be processed and shipped.

Holiday Season Notice: During peak holiday seasons, processing and shipping times may be extended. We recommend ordering early to avoid delays.

Delivery Time: Shipping times may vary depending on your location and the carrier.

Order Tracking: Once your order ships, you will receive a confirmation email with tracking information. Please allow 1–3 business days for tracking updates to appear.

Carrier Responsibility: The Lounge House is not responsible for lost, stolen, or delayed packages once they are in the possession of the shipping carrier. For delivery issues, please contact the carrier directly before contacting us.

Incorrect Address Disclaimer: It is the buyer’s responsibility to ensure that the shipping address entered is correct. If a package is returned due to an incorrect or undeliverable address, the buyer will be responsible for additional shipping charges. If you need to cancel your order or update your shipping address, email us immediately at Contact@theloungehouse.com.

Shipping Rates: Shipping costs are calculated at checkout.